Booking & cancellation terms 

Booking and paying via the booking calendar: 

When you make a reservation via the reservation calendar on our website, the reservation is paid immediately upon booking with a credit card via the Stripe service. (card payments, bank payments.)
The booking program sends a booking confirmation to the email address you provided. You will receive a separate receipt for a successful payment. These receipts are not booking confirmations but proof of payment.

The booking program sends a separate booking confirmation to the e-mail address provided by the customer immediately after payment. You are in touch if you do not receive a booking confirmation after your payment. Online store prices may vary depending on available capacity and time.

Reservation via e-mail:

After making a reservation, you will receive a reservation confirmation that confirms the cancellation conditions.
An invoice/payment link is sent to the customer to pay for the reservation. Confirmation, invoice and possible pre-invoices will be sent via e-mail or electronic reservation system with a payment link, unless otherwise agreed.

Payment with the link takes place securely in the online store (by card), the payment is immediately registered on the reservation and confirms the reservation. With a payment link, the payment must be made within the same day of receiving the link, unless otherwise agreed.

The booker must be 18 years or older. Failure to comply with the above conditions will result in cancellation of the reservation

Reservations for large groups: 

10 people or more, reservations for larger groups should always be made by email. Bookings for large groups include an advance payment of 30% of the price of the accommodation, which will be charged on the invoice when the booking is made. The remaining amount will be charged no later than 21 days before the start of the accommodation. 

Cancellation conditions individual: 

An individual consumer can cancel an accommodation reservation for 1-3 nights free of charge no later than 3pm on the day before the reservation. If the customer does not arrive and has not canceled the reservation, the accommodation company has the right to charge him the price of one (1) day.

Cancellation conditions for larger groups / companies / clubs: 

We charge €46 for all cancellations as processing costs, for bookings of large groups. (applies to the cancellation of the entire reservation, not an individual room)
For cancellations that take place later than 28 days before the start of the accommodation, we withhold a 30% advance payment. However, if the cancellation occurs later than 21 days before the start of the accommodation, we charge 100% of the value of the reservation.